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Have questions? We’ve got answers. Feel free to reach out and one of our dedicated representatives will be happy to help.

Need technical support? Check out the available resources in our support section.

General FAQ

Explore our comprehensive FAQ section to find detailed answers to common questions and gain a deeper understanding of our platform, services, and offerings.

A cryptocurrency exchange is a digital platform where users can buy, sell, and trade various cryptocurrencies like Bitcoin, Ethereum, and more. Some exchanges also offer features like staking, lending, and margin trading.

The hold time is 3 days for fiat to ensure the transaction has been processed through the bank

Our exchange offers a broad selection of cryptocurrencies, including BTC, ETH, ADA, SOL, and many others. Each cryptocurrency listed has been carefully vetted and verified by our internal team to ensure a secure, fraud-free trading environment.

Our platform features a diverse selection of Real-World Assets, including U.S.-based and international real estate, commodities, and more, with new assets added regularly. Each project is carefully vetted by our internal team to ensure it aligns with our mission to support initiatives that positively impact our world. These assets are thoroughly reviewed and structured to prevent fraud, offering detailed information on ownership and projected returns for clear, secure investment opportunities.

We accept both fiat and cryptocurrency to fund your investments, with cryptocurrency deposits loading to your account faster than fiat. You can also fund your account conveniently using a credit card.

This section of our support page is designed to answer frequently asked questions. If you’ve already gone through our FAQs and our exchange manual and still having trouble, you may contact support to submit a ticket using our support ticketing system. A live representative will be able to assist you further.

You must have a registered trader account in order to use our support ticket system.

In a crypto exchange, maker fees and taker fees are charges applied to users based on their trading activity.

When you place an order that adds liquidity to the order book, such as a limit order that doesn’t get filled immediately, you are a ‘maker’. Makers help create a market by providing buy-or-sell orders that other traders can match.

You are a ‘taker’, when you place an order that matches an existing order on the order book. Takers remove liquidity by completing trades against makers’ orders. A limit order that doesn’t get filled immediately is a ‘maker’.

Makers help create a market by providing buy-or-sell orders that other traders can match. On the other hand, when you place an order that matches an existing order on the order book, you are a ‘taker’. Takers remove liquidity by completing trades against makers’ orders.

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